What Happens on the First Call
The first call is a private conversation about what is happening in your family. We ask a few questions about your loved one, safety and what you have already tried, explain how an intervention works and what it costs, and answer your questions. You do not need to have everything figured out, and there is no pressure to decide on the call.
Written by Benjamin Zohar, NCACIP and Christopher Veto, NCACIP. Last updated on 18 October 2026.
If someone is in immediate danger, call 911. For a mental health crisis, call or text 988.
What we will ask
- Who you are worried about and how you are related.
- What they use, if you know, and what you have noticed.
- Any safety concerns: overdoses, threats, violence or talk of suicide.
- What has already been tried, such as past treatment.
- Where in New York they live, and who else in the family is involved.
What you can ask us
Anything. Families often ask what the fee includes, who would lead the intervention, how we choose treatment programs and what happens if their loved one says no. Our list of questions to ask any interventionist is a good place to start.
What happens next
If you decide to move forward, we agree the scope and fee in writing before work starts, then begin preparing the family. If you are not ready, that is fine. You can call back whenever you want.
Call or text 24/7: (914) 594-5851. You can also request a callback.
If it is an emergency
Questions families ask
Do I need to know which substance my loved one uses?
No. Tell us what you have seen. "Not sure" is a fine answer.
Will my loved one know I called?
No. We do not contact your loved one unless your family decides to move forward and plans that together with us.
Do I have to decide on the call?
No. Many families take time to talk it over first.
Can someone else in the family call instead?
Yes. Any family member or close friend can call.
References
- FindTreatment.gov — the federal treatment locatorSAMHSA
- Find addiction treatment in New York StateNYS Office of Addiction Services and Supports (OASAS)
These organizations do not endorse Intervention New York. This page is general education, not medical or legal advice. Intervention New York is an intervention and family-navigation service. We are not a rehab, detox, hospital or treatment provider. Last updated 18 October 2026.